How Banks Can Minimize Customer Frustration

Written by: Rebecca Feinberg, Joe Meola, Teresa Lopez and Jane Brady. The percentage of bank Tweets containing the word “sorry” or “excuse me” increased by 8,273% from March 14, 2020 to April 15, 2020. Seer evaluated tweets and responses from Twitter accounts for 52 different banks and reviewed over 12,000 tweets to determine the most […]

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